Here is how I've upped my responsiveness in preparation for a Google guaranteed service company.
When you work from home and live in a noisy, virtual learning environment, you need to put systems in place to handle phone calls. In my case, I was simply sending people to my voicemail. This is cool, except that when you plan to be a "Google Guaranteed" service company, one of the ways your company is evaluated is your responsiveness.
In preparation for a responsiveness test, I made a HUGE leap. (Huge for me anyway.) I hired a virtual phone team. I was under the false impression that this was a cost-prohibitive leap and BOY was I wrong.
If you want to see what sort of tools I've been using and content I've been absorbing check out my resource page at resources.timehackingradio.com.
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